Privacy policy

Last updated: January 11, 2026

Expanders® (“we”, “us”, “our”) operates this website and store, including all related content, features, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request information, make a purchase, or otherwise interact with us. Where there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include information that is anonymised or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Information you provide

  • Contact details: name, address, billing or delivery address, phone number, email address

  • Account information: login details, preferences, and settings

  • Transaction details: products viewed, quoted, purchased, returned, or cancelled

  • Communications: information you provide when contacting us or submitting enquiries

Information collected automatically

  • Device and browser information: IP address, browser type, device identifiers

  • Usage data: how you interact with our website, pages visited, and features used

  • Cookies and similar technologies: used to operate and improve the Services

Payment information

Payments are processed securely by Shopify and third-party payment providers. We do not store full credit or debit card numbers.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you use the Services or communicate with us

  • Automatically through your device and browser when you visit our website

  • From service providers who assist us in operating the Services

  • From third parties or partners where permitted by law

How We Use Your Personal Information

We use personal information to:

Provide and improve our Services

  • Process enquiries, quotes, and transactions

  • Deliver products and services

  • Manage accounts and customer relationships

  • Personalise your experience and remember preferences

Marketing and communications

  • Send updates, brochures, and promotional communications (where permitted)

  • Display relevant advertising on our website and third-party platforms
    You can opt out of marketing communications at any time.

Security and fraud prevention

  • Protect against unauthorised access, fraud, or misuse

  • Maintain the security and integrity of our systems

Legal and compliance purposes

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our terms and policies

How We Share Personal Information

We may share personal information in the following circumstances:

  • With Shopify and service providers who help us operate the Services (e.g. payment processing, hosting, analytics, shipping, customer support)

  • With marketing and advertising partners to deliver relevant promotions, in accordance with their own privacy policies

  • With affiliates or within our corporate group

  • For legal or business reasons, such as regulatory compliance, enforcement of rights, or a business transfer

We do not sell personal information.

Shopify and Third-Party Services

Our Services are hosted by Shopify. Shopify collects and processes personal information in order to provide and improve its services. Information may be stored or processed outside New Zealand.

For more information, view Shopify’s Privacy Policy at:
https://privacy.shopify.com

You may exercise certain privacy rights relating to data processed by Shopify via:
https://privacy.shopify.com/en

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security and Retention

We take reasonable steps to protect personal information, but no system is completely secure. Information transmitted online may not be fully secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request a copy of your information (data portability)

  • Opt out of marketing communications

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised legal mechanisms to ensure appropriate protection.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your rights, contact us at:

Email: info@expanders.co.nz
Address:
Expanders®
26 Frank Coxon Road
Belfast, Christchurch 8051
New Zealand