Shipping policy

What to expect when your Expanders® unit is delivered

Expanders® units are manufactured off-site and delivered to your location or made available for collection, depending on your order. This page explains how delivery works and what’s required to ensure a smooth process.

Delivery Options

Depending on your contract, your Expanders® unit may be:

Delivered to your Site, or
Collected from the Expanders® location, as specified in your quote

Your quote or invoice will confirm which option applies.

Delivery Timeframes

Any delivery or completion dates provided are estimates only
Timeframes may vary due to manufacturing schedules, shipping, freight, weather, customs, or other factors outside our control
Customised units may require additional time

We will keep you informed if timelines change.

Site Access & Preparation

If your order includes delivery to site, you are responsible for ensuring:

Clear, safe, and suitable access for delivery vehicles
Adequate space for unloading
Ground conditions that can safely support delivery equipment
All required site preparation is completed prior to delivery

If delivery cannot proceed due to inadequate access or site conditions, any additional costs or re-delivery fees will be your responsibility.

Delivery Day & Inspection

On delivery:

You must inspect the Building immediately upon delivery
Any damage or defects must be reported to us in writing within 48 hours
If visible damage is present, do not sign for the delivery and notify us immediately

Failure to report issues within this timeframe may result in the Building being deemed accepted in good condition.

Photographic evidence is required for all damage claims.

Transport & Third-Party Carriers

Delivery is carried out by a third-party transport company.

While we may arrange transport on your behalf, the carrier operates independently
We are not liable for delays or damage caused by the transport company unless optional transport insurance has been purchased

Optional Transport Insurance (TransitCare Protection)

We offer optional TransitCare Protection for added peace of mind during transport.

If purchased:

Coverage applies to transport-related damage
Damage must be reported within 5 days of delivery
Claims require written notification and photographic evidence

If TransitCare Protection is not purchased:

Transport-related risk passes to you once the Building leaves our possession
Any claims must be made directly with the transport provider

Details and pricing will be outlined in your quote.

Storage & Delays in Collection

If your order is for supply only (collection):

A collection date will be agreed in writing
Storage may be available for a limited time and may incur additional costs
Ongoing storage or delays in collection may result in storage fees at current market rates

Important Notes

Delivery costs may be invoiced separately and are subject to adjustment
Final payment must be received prior to delivery or collection
We are not responsible for delays caused by late payment, site readiness, or third-party factors

Questions About Delivery?

If you’re unsure about access, site requirements, or delivery logistics, we recommend discussing this with us before confirming your order.

Contact us:
📧 info@expanders.co.nz

Important Disclaimer

This page provides general delivery information only.
Your quote, invoice, and Terms of Trade form the binding agreement and will prevail in the event of any inconsistency.